Common Issues and Solutions

Why do I see a red lock next to my indicators?

If you're a ChartPrime customer and connected your accounts; this is likely a visual bug; click on the indicator and it should load as normal. If not; it's possible you connected the wrong TradingView username or lost access for some other reason. Please contact support via our discord if this is the case.

My indicators keep vanishing

If your indicators keep vanishing from your chart; it's likely they are crashing. Try removing and re-adding them for a fresh start.

My alerts aren't working

This is likely due to the alert not being set correctly. Ensure this is correct with our team in discord.

TradingView says I can't add your indicators?

This is likely due to your TradingView plan not being high enough. TradingView's free plan allows for 2 indicators to be added at a time. ChartPrime works 100% with free TradingView however to load all indicators at once you will need a paid plan.