> For the complete documentation index, see [llms.txt](https://docs.chartprime.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chartprime.com/trouble-shooting/common-issues-and-solutions.md).

# Common Issues and Solutions

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<summary>Why do I see a red lock next to my indicators?</summary>

If you're a ChartPrime customer and connected your accounts; this is likely a visual bug; click on the indicator and it should load as normal. If not; it's possible you connected the wrong TradingView username or lost access for some other reason. Please contact support via our discord if this is the case.

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<summary>My indicators keep vanishing</summary>

If your indicators keep vanishing from your chart; it's likely they are crashing. Try removing and re-adding them for a fresh start.

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<summary>My alerts aren't working</summary>

This is likely due to the alert not being set correctly. Ensure this is correct with our team in discord.

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<summary>TradingView says I can't add your indicators?</summary>

This is likely due to your TradingView plan not being high enough. TradingView's free plan allows for 2 indicators to be added at a time. ChartPrime works 100% with free TradingView however to load all indicators at once you will need a paid plan.

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